**Privacy Policy** Last updated: 26/05/2025 This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. 1. Who We Are [Jill Bretherton] is committed to protecting your privacy and complying with UK data protection laws. If you have any questions about this policy, you can contact us at: jillsartandflowers@gmail.com or use the contact page on this website (BEST) **Email:** jillsartandflowers@gmail.com 2. What Information We Collect We may collect and process the following types of personal information: * **Identity & Contact Information:** name, email address, postal address, phone number * **Order Details:** items purchased, delivery instructions, billing and shipping addresses * **Payment Information:** payment method details (note: we do not store full card numbers) * **Technical Data:** IP address, browser type, operating system, referring URLs, and interaction data (collected via cookies) 3. How We Use Your Information We use your personal data to: * Fulfil and deliver your orders * Process payments securely * Respond to enquiries or customer service requests * Send order confirmations and updates * Comply with legal obligations (e.g., tax and accounting requirements) * Improve our website and customer experience We will not use your data for unsolicited marketing unless you have opted in. 4. Lawful Basis for Processing We rely on the following legal bases to process your personal data: * **Contractual obligation:** to fulfil your order * **Legal obligation:** to retain records for accounting and tax purposes * **Legitimate interests:** to improve our services and respond to queries * **Consent:** if you sign up for marketing communications 5. Sharing Your Information We only share your information with trusted third parties necessary to operate our business, such as: * Payment processors (e.g., PayPal, Stripe) * Delivery couriers * Website hosting and analytics services These parties are required to keep your information secure and use it only for the agreed purpose. We will never sell or rent your personal data. 6. Data Retention We retain your data only for as long as necessary to fulfil the purposes outlined above, including for legal and accounting reasons. Typically, this is **six years** for order records. 7. Your Rights Under the UK GDPR, you have the right to: * Access the personal data we hold about you * Request correction of inaccurate data * Request deletion of your data (where applicable) * Object to or restrict processing * Request data portability * Withdraw consent (for marketing, etc.) To exercise any of these rights, please contact us at jillsartandflowers@gmail.com or use the contact page provided. 8. Cookies We use cookies to enhance your browsing experience and analyse website traffic. You can manage or disable cookies through your browser settings. See our \[Cookie Policy] for more details. 9. Third-Party Links Our website may contain links to other websites (mainly Amazon and You tube, both are trusted websites). We are not responsible for the privacy practices or content of those sites. 10. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date above. COOKIE POLICY This Cookie Policy explains how we use cookies and similar technologies on our website, which is hosted by **Wix.com**. 1. What Are Cookies? Cookies are small text files that are stored on your device when you visit a website. They help websites function properly, improve user experience, and gather analytics about website usage. 2. Types of Cookies We Use On our Wix website, the following types of cookies may be used: | **Type of Cookie** | **Purpose** | | --------------------------------- | -------------------------------------------------------------------------------------------------------------------- | | **Essential Cookies** | Enable core functionality such as security, network management, and accessibility. These cookies cannot be disabled. | | **Functional Cookies** | Allow the site to remember user preferences and choices (e.g., your location or language). | | **Analytical Cookies** | Help us understand how visitors interact with the site using tools like Wix Analytics. | | **Marketing/Advertising Cookies** | Used to deliver ads relevant to your interests and measure the effectiveness of advertising campaigns (if used). | 3. Cookies Set by Wix As our website is hosted on Wix.com, Wix may place both first-party and third-party cookies. A full list of cookies used by Wix can be found here: 🔗 [Wix Cookie List](https://support.wix.com/en/article/cookies-and-your-wix-site) 4. Managing Cookies You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect the functionality of the website. To manage your cookie preferences for this site: * You may see a **cookie banner** when you first visit, which allows you to accept or decline certain cookies. * Most browsers also allow you to block or delete cookies entirely. Check your browser’s help section for guidance. 5. Updates to This Cookie Policy We may update this Cookie Policy from time to time. Any changes will be posted here with an updated revision date. **Last updated:** 26/05/2025